HerLab
Free Health Research Roadmap
Terms of Service
Please read these terms carefully before using HerLab.
Last updated: February 2026
1. ABOUT HERLAB
HerLab is a health research navigation service operated by Kate Elise Richards as a sole trader (ABN: 36 223 981 656), based at 202/37 Barrack St, Perth WA 6000. We provide personalised health research and educational guidance to help women navigate their health journeys. By using our website, completing our quiz, or receiving a Health Research Roadmap, you agree to these terms.
2. IMPORTANT MEDICAL DISCLAIMER
THIS IS THE MOST IMPORTANT SECTION OF THESE TERMS.
HerLab is NOT a medical service. We do NOT provide medical advice, diagnosis, treatment, or prescriptions. Katie is a health research navigator, NOT a registered medical practitioner, nurse, psychologist, dietitian, or allied health professional.
Your Health Research Roadmap is provided for informational and educational purposes ONLY. It is based on publicly available health research and is designed to help you have more informed conversations with your healthcare team.
You MUST:
  • Always consult a qualified healthcare professional before making any changes to your health, medications, supplements, diet, or treatment plans
  • Not rely on your Health Research Roadmap as a substitute for professional medical advice
  • Seek immediate medical attention for any urgent or emergency health concerns
  • Use your own judgement and consult appropriate professionals when making health decisions
HerLab accepts no responsibility or liability for any health decisions you make based on information in your roadmap. Your health decisions are your own responsibility.
3. OUR SERVICE
When you use HerLab, you:
  • Complete a detailed health quiz via Typeform
  • Receive a personalised Health Research Roadmap within 3-5 business days
  • Receive your roadmap via a unique webpage link and/or PDF document
Our roadmap may include:
  • A summary of your reported symptoms and history
  • Research-based areas to investigate (NOT diagnoses)
  • Recommended tests and where to access them in Australia
  • Estimated costs for tests and consultations
  • Suggested practitioner types and how to find them
  • A prioritised action plan
  • General health resources
All of this is educational guidance based on publicly available research, not clinical recommendations.
4. YOUR RESPONSIBILITIES
By using HerLab, you agree that:
  • You are 18 years of age or older
  • You are located in Australia
  • The information you provide in the quiz is truthful and accurate to the best of your knowledge
  • You understand that HerLab is not a medical service and does not replace professional healthcare
  • You will not hold HerLab or Kate Elise Richards personally liable for any health outcomes resulting from information provided in your roadmap
  • You will seek professional medical advice before acting on any information in your roadmap
5. INTELLECTUAL PROPERTY
All content within your Health Research Roadmap, our website, and our materials is the intellectual property of HerLab / Kate Elise Richards.
You may:
  • Use your personal roadmap for your own health journey
  • Share your roadmap with your healthcare practitioners
  • Print your roadmap for personal use
You may NOT:
  • Reproduce, distribute, or sell any HerLab content
  • Use HerLab materials for commercial purposes
  • Claim HerLab content as your own
  • Share your roadmap publicly without our written permission
6. FEEDBACK AND TESTIMONIALS
During our founding phase, we request honest feedback about your experience. If you provide a testimonial or feedback:
  • We may ask to use it (with your first name only or anonymously) for marketing purposes
  • We will always ask your permission before publishing any testimonial
  • You can withdraw permission at any time by contacting us
7. PRIVACY
Your privacy is important to us. Please read our full Privacy Policy for details on how we collect, use, store, and protect your information.
8. LIMITATION OF LIABILITY
To the maximum extent permitted by Australian law:
  • HerLab and Kate Elise Richards are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our service
  • Our total liability to you is limited to the amount you paid for the service (if any)
  • We do not guarantee specific health outcomes from using our service
  • We are not responsible for the actions, advice, or treatment provided by any healthcare practitioners we may suggest
Nothing in these terms excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded by agreement.
9. REFUND POLICY
During our free founding phase, no payment is required and no refund policy applies. When paid services are introduced, a separate refund policy will be published.
10. CHANGES TO THESE TERMS
We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of HerLab after changes are posted constitutes acceptance of the new terms.
11. GOVERNING LAW
These terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.
12. CONTACT US
If you have any questions about these terms:
Email: hello@herlab.online
Phone: +61 428 431 766
Business: HerLab (Kate Elise Richards, Sole Trader)
ABN: 36 223 981 656
Address: 202/37 Barrack St, Perth WA 6000
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