Your privacy matters to us. Here's exactly how we handle your information.
Last updated: February 2026
HerLab
herlab.online
Who We Are
HerLab is a health research navigation service operated by Kate Elise Richards as a sole trader, based in Perth, Western Australia. Our mission is to empower women with accessible, well-researched health information that helps them better understand their own bodies, symptoms, and options. We exist to bridge the gap between complex medical research and everyday understanding — so you can walk into your next appointment feeling informed, confident, and heard.
It is important to note that we are NOT a medical service. HerLab does not provide medical advice, diagnosis, or treatment. Our role is purely educational and navigational — we help you find and understand relevant health research, but we always encourage you to work with qualified healthcare professionals for any medical decisions.
ABN
36 223 981 656
Address
202/37 Barrack St, Perth WA 6000
Website
herlab.online
Email
hello@herlab.online
Phone
+61 428 431 766
What Information We Collect
Transparency is one of our core values, and we want you to know exactly what information we gather and how. We only collect information that you voluntarily provide to us through your interactions with HerLab. We do not collect information from other sources, purchase data lists, or use any covert tracking methods beyond standard website analytics.
The health information you share with us — including symptoms, health history, family health history, and medication details — is classified as sensitive personal information under Australian privacy law. We recognise the deeply personal nature of this data, and we treat it with the highest level of care, respect, and security. You are always in control of how much you choose to share, and you can decline to answer any question in our Health Research Quiz without penalty.
Health Research Quiz (Typeform)
First name, email address, age range, location, health symptoms, health history, family health history, medications and supplements, lifestyle information, and any additional details you choose to share.
Email Communications
Your email address and the content of any messages you send us directly. We only retain correspondence necessary to provide our service and respond to your enquiries.
Website Analytics
Standard anonymous usage data such as pages visited, time on site, and browser type. This data is collected via cookies and cannot be used to personally identify you.
How We Use Your Information
We believe in purposeful data use — meaning we only use your information for the specific reasons you provided it. There are no hidden agendas, no secondary monetisation strategies, and no behind-the-scenes data sharing. Your trust is the foundation of our service, and we take that responsibility seriously.
✅ We WILL Use Your Information To
Create your personalised Health Research Roadmap based on the details you provide
Communicate with you about your roadmap, including any follow-up questions or clarifications
Improve our service based on aggregated, de-identified feedback that cannot be traced back to you
Send you updates about HerLab — but only if you have explicitly opted in to receive them
🚫 We Will NEVER
Sell your personal information to anyone — ever
Share your identifiable health information with third parties without your explicit consent
Use your information for advertising or marketing purposes beyond direct HerLab communications
Disclose your data to insurance companies, employers, or any other third party
Your health information is yours. We are custodians of it only for the purpose of creating your roadmap, and we will never exploit that trust for commercial gain.
How We Store and Protect Your Information
Data security is not an afterthought at HerLab — it is built into every layer of how we operate. We understand that the information you share with us is deeply personal, and we have implemented multiple safeguards to ensure it remains confidential, secure, and accessible only to those who need it to deliver your service.
All data handling practices are designed to comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). We regularly review our processes to ensure they meet current best-practice standards for data protection and information security.
01
Encrypted Quiz Storage
Your Health Research Quiz responses are stored securely through Typeform's encrypted servers, which utilise industry-standard TLS encryption for data in transit and AES-256 encryption for data at rest.
02
Secure Roadmap Delivery
Your personalised Health Research Roadmaps are created and stored securely through the Gamma platform, ensuring your roadmap content is protected throughout its lifecycle.
03
Encrypted Communications
All email communications between you and HerLab are conducted through encrypted email channels, safeguarding the content of your messages from interception.
04
Ongoing Protection Measures
We take reasonable steps to protect your information from unauthorised access, loss, or misuse. This includes limiting access to your data strictly to those involved in creating your roadmap.
Third-Party Services
To deliver our service effectively and securely, HerLab relies on a small number of trusted third-party platforms. We have carefully selected each service provider based on their security credentials, privacy practices, and alignment with Australian privacy standards. We want you to understand exactly which platforms interact with your data and why.
Importantly, we only share the minimum information necessary for these services to function. We do not provide any additional personal data beyond what is required for each platform to perform its specific role in delivering your Health Research Roadmap.
Typeform
Purpose: Quiz hosting and data collection
Typeform hosts our Health Research Quiz and securely stores your responses. Their own privacy policy governs the data collected through their platform, and we encourage you to review it at typeform.com.
Gamma
Purpose: Roadmap creation and delivery
Gamma is the platform we use to build and deliver your personalised Health Research Roadmap. Their privacy policy applies to content hosted on their platform. You can review their policy at gamma.app.
Gmail (Google)
Purpose: Email communications
We use Gmail for all email correspondence with you. Google's privacy policy applies to communications processed through their servers. You can review Google's privacy policy at policies.google.com.
We encourage you to review the privacy policies of each third-party service. If you have concerns about any platform, please reach out to us and we will do our best to accommodate alternative arrangements where possible.
Your Rights
Under the Australian Privacy Act 1988 (Cth), you have a number of important rights regarding your personal information. We are committed to making it easy for you to exercise these rights, and we will respond to any request as promptly and thoroughly as possible. You should never feel uncertain about how your data is being handled — and if you do, we want to hear from you.
1
Access
You have the right to request access to the personal information we hold about you. We will provide this information in a clear and accessible format, free of charge.
2
Correction
If any of the information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it promptly.
3
Deletion
You may request that we delete your personal information at any time. Upon receiving your request, we will remove your data from our active systems and instruct third-party service providers to do the same where possible.
4
Withdraw Consent
You can withdraw your consent for us to use your information at any point. This will not affect the lawfulness of any processing carried out prior to your withdrawal.
5
Lodge a Complaint
If you believe your privacy has been breached, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
To exercise any of these rights, simply contact us at hello@herlab.online. We aim to respond to all privacy-related requests within 14 business days.
Cookies, Children & Policy Updates
🍪 Cookies
Our website may use cookies to improve your browsing experience and collect anonymous usage statistics. Cookies are small text files stored on your device that help us understand how visitors interact with our site — for example, which pages are most popular and how long visitors spend reading our content. This data is entirely anonymous and cannot be used to identify you personally.
You can disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of some website features, though it will not impact your ability to complete the Health Research Quiz or receive your roadmap.
👩 Children
HerLab is designed exclusively for women aged 18 and over. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that data from our systems and notify the relevant parties where required by law.
If you are a parent or guardian and believe your child has provided personal information to HerLab, please contact us immediately at hello@herlab.online so we can address the matter.
📝 Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "last updated" date displayed prominently at the top. We will not reduce your rights under this policy without your explicit consent.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. For significant changes, we may also notify you directly via email where appropriate.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, we genuinely want to hear from you. Transparency and open communication are central to how HerLab operates, and no question is too small or too detailed. Whether you would like to understand more about what data we hold, request a change, or simply clarify something you have read here, please do not hesitate to reach out.